Effective date: 18 September 2026
This Refund and Cancellation Policy applies to services and digital products purchased from Djeema through djeema.com or through an invoice or payment link issued by Djeema.
Service cancellations
You may request cancellation before work begins. If no work has started and no third-party costs have been incurred, we will normally refund the amount paid, less any payment-processing charges that are non-refundable where permitted by law.
If work has already begun, any refund will be assessed according to the work completed, time spent, approved milestones, and non-recoverable third-party costs. Completed work, purchased domains, hosting, advertising spend, licences, and other external costs are not refundable.
Custom services and revisions
Custom website, design, marketing, SEO, and development work is generally not refundable after the relevant work or milestone has been delivered or approved. If a delivered item materially differs from the agreed scope, please contact us promptly so we can review and, where appropriate, correct it.
Digital products
Because e-books, downloads, templates, and other digital products are supplied electronically and may be accessed immediately, they are generally not refundable after successful delivery or access. We will review requests involving a duplicate charge, an incorrect file, or a file that is inaccessible or materially defective and cannot be repaired or replaced.
How to request a cancellation or refund
Use the Contact page on djeema.com and provide your name, order or invoice reference, purchase date, the service or product purchased, and the reason for your request. Please report digital-delivery problems promptly and normally within seven calendar days of purchase so we can investigate.
Refund processing
If a refund is approved, it will be issued to the original payment method. The time it takes to appear depends on the bank or payment provider. Djeema cannot control processing times after the refund is submitted.
Cancellations by Djeema
If we must cancel an order before delivering the paid service or product, we will provide an appropriate refund for the undelivered portion. We may refuse or cancel orders involving suspected fraud, unlawful activity, abusive conduct, or material inaccuracies in the information supplied.
Legal rights
Nothing in this policy limits any non-waivable rights available to you under applicable law.